Refund Policy

Everything we sell is digital and delivered the moment you pay. A license key can't be "returned": once it has been shown to you, it can be copied and used. For that reason, sales are final except in the cases listed below.

By completing a purchase you ask us to deliver the key immediately and you accept that you lose any right to cancel once delivery has started. This includes the 14-day withdrawal right that consumers in the EU and UK have for digital content.

• The key doesn't work on delivery: it is invalid, already used or rejected by the loader, and we can't fix or replace it within 48 hours of your report.
• We delivered the wrong product or plan, and you haven't activated it.
• You were charged twice for the same order because of a technical error.
• A preorder is still waiting for stock, and you'd rather not wait (see below).
• A warranty claim on a plan with a warranty badge can't be solved with a replacement key.

For problems with a key we always try to fix it first: a replacement key or help from the developer often solves it in minutes.

• You changed your mind, bought the wrong game or plan, or no longer need the key after it was delivered.
• The key was activated and works as described, including when part of its time is unused.
• Your game account or device was banned or flagged. See the ban risk section of the Terms of Service.
• Your PC doesn't meet the requirements listed on the product page, or security software you chose not to disable blocks the product.
• Your HWID changed. Buy an HWID Reset to move the license.
• The product is temporarily Updating after a game patch (we add the lost time back instead).
• The key was shared, resold or revoked for breaking our terms.

Paying for a preorder reserves the next key that comes into stock. Until that key is delivered you can cancel at any time and the full amount goes back to your wallet. Once the key is delivered, the preorder becomes a normal purchase and this policy applies to it as usual.

If a time-limited product is unavailable for more than 24 hours in a row while your key is active, we add the lost time back once it works again. If the developer discontinues a product for good, we credit the unused days of active time-limited keys to your wallet. Lifetime keys are licensed for the life of the product.

Wallet balance is store credit and can't be withdrawn. If you topped up by mistake and haven't spent any of it, contact us within 7 days: we may return it to the original payment method, minus fees we can't get back.

• Open a ticket in our Discord within 48 hours of delivery (or within the warranty period for warranty plans).
• Include your order ID, the key, the product and plan, and a screenshot or short video of the error.
• Don't share or activate the key on another PC while we look into it.

We reply within 24 hours and may ask for a few details or test steps. Investigating usually takes less than a day.

When a refund is approved the order changes to Refunded and the key is revoked.

Please talk to us before you open a dispute with your bank or payment provider; most problems are solved faster through a ticket. If you open a chargeback for a purchase that was delivered, we revoke the keys bought with that balance and suspend the account while the dispute is open.

This policy doesn't limit any rights you have under consumer laws that can't be waived where you live. If such a law gives you more than this policy does, the law applies.